The forth day got a branch meeting. Yesterday, I was informed by Kok Ping that all colleagues must attend the meeting at '8:30am'. Haiz..maybe I was so tired, then I was late at the morning. When I found a sit, Gary didn`t bother me and was still briefing about his speech. But, at last, I didn`t yet avoid the blame by him. Haiz..luckily, he didn`t scold me, just a advice. It was my misunderstanding, I thought the meeting time is 8.30am instead of 8am. At the same time, I understood the real status of branch in 07, then I secretly considered that I was well-being because our branch is the most successful among with other branch in Singapore.Shh....other secrets about the branch that cannot be mentioned......
Through this few days, I started to make a good partnership with each others, but some of them,especially part-timers, still can`t familiar with.
Yeah...at last, I can`t bear up my emotion, I told Gary I want to join the singing competition by representing this branch. Before my participation, there consists of 2 representatives,Zhaoren and David.However, there was only one more week left from the Annual D & D, oh no...Is my participation a wrong decision?? I don`t know, I merely desire to join it,in order to remedy my regret brought from college life. Gary instantly informed the person-in-charge,Audrey, who is people from management and never met before. "Only want to enjoy the atmosphere that day", it is my reason telling to him. But, I missed a chance to join practice at every Friday, because I haven`t applied on leave. Sienzzzz...........today, it is my first time to help colleagues to buying lunch meals, owing to no experience, Kok Ping accompanied me to buy at the opposite of Golden Mile Complex, a food court. Many Chinese dishes are displayed on my eyesight. These`s why Singapore is called 'food heaven'. Maybe bah..at least nowadays I still believe it. Chatting with Kok Ping , I got to know that more details about the branch,wah..I can`t imagine that he is not the most 'senior' staff among us.
Finally, I recognized another senior, Kan, she comes from Thailand, just came back from Korea and role as tour leader of that tour. Oh...it means that I may become a tour guide if I have a good performance at my working. For another case, NATAS , which is a international travel exhibition, will be organized at March.Oh....I think that I will so busy ... Wait and see first..haha..
Tuesday, January 15, 2008
Monday, January 14, 2008
Working at The Branch 1
Today is my fifteenth days of working at the branch. Before that, I didn`t have free time to update my blog, so now I try to write about my life of working at the branch.
I remember that the first day company had organized a new year buffet at the hall in Golden Mile Complex.Actually, I already heard from Eesan while I was training at the call centre. Gary, who is my manager of branch of Golden Mile Complex, is a funny and silly manager, but sometimes he would be angry due to our staff mistakes. He is the first person who is recognized by me at there. At other side, I really quite unfamiliar with the colleagues at that time. At least, I must hold a Ice-breaking with them. However, this day I was taken care by Gary and merely handlling calls from customers inside the office. But the tragedy thing is that, he told me tomorrow I must follow the shift and working at the coming new year day. Afterwards, I received a January schedule of shift running. Walao..everyday I have to work until night.No excuse can be used to explain. Sucks...But, at least I recognized few good colleagues ,such as Micheal and David, they helped me a lot about everything.
During new year day, I had to wake up earlier and fought with others when taking MRT at morning. When I saw others taking MRT purposely going to Orchid Road, my blood pressure jumped to the higher level .:( But, today I broke my new booking record,hehe....I made 13 bookings by the form of retail sales. It is my first time to sit the front of counter.Wao...so nervous, it tested my ability of tacklling over different of cases. Quite excited. That day Gary was off, so only seniors co-ordinated the situations. They are so professional. When I asked questions,they can smartly solve the problems on the immediate. After understanding their ability, I am kinda envious of them as soon as I thought deeply that everybody has their own advantages. Therefore, I dislike somebody having snobbish atitude and looking down others who hasn`t any special merits that are used to play. So I must continuously learn and extract from them without stoppings. At evening, I had to learn how to check-in the coach tickets. Roy, although he is also as a newcomer, all basic knowledges is understood by him, so I always consult from him, he is a talkative and helpful guy, but he is only 18,it is unbelievable...Afterwards, some of customers complained many unreasonable cases(my opinion), such as why the bus timing is delayed, why my seat numbers had been changed,so many why why why...I was lazy to bother you...
Consequencely, through these lessons, I finally can get the opportunity to enjoy another kind of meaningful life..Go ahead..
I remember that the first day company had organized a new year buffet at the hall in Golden Mile Complex.Actually, I already heard from Eesan while I was training at the call centre. Gary, who is my manager of branch of Golden Mile Complex, is a funny and silly manager, but sometimes he would be angry due to our staff mistakes. He is the first person who is recognized by me at there. At other side, I really quite unfamiliar with the colleagues at that time. At least, I must hold a Ice-breaking with them. However, this day I was taken care by Gary and merely handlling calls from customers inside the office. But the tragedy thing is that, he told me tomorrow I must follow the shift and working at the coming new year day. Afterwards, I received a January schedule of shift running. Walao..everyday I have to work until night.No excuse can be used to explain. Sucks...But, at least I recognized few good colleagues ,such as Micheal and David, they helped me a lot about everything.
During new year day, I had to wake up earlier and fought with others when taking MRT at morning. When I saw others taking MRT purposely going to Orchid Road, my blood pressure jumped to the higher level .:( But, today I broke my new booking record,hehe....I made 13 bookings by the form of retail sales. It is my first time to sit the front of counter.Wao...so nervous, it tested my ability of tacklling over different of cases. Quite excited. That day Gary was off, so only seniors co-ordinated the situations. They are so professional. When I asked questions,they can smartly solve the problems on the immediate. After understanding their ability, I am kinda envious of them as soon as I thought deeply that everybody has their own advantages. Therefore, I dislike somebody having snobbish atitude and looking down others who hasn`t any special merits that are used to play. So I must continuously learn and extract from them without stoppings. At evening, I had to learn how to check-in the coach tickets. Roy, although he is also as a newcomer, all basic knowledges is understood by him, so I always consult from him, he is a talkative and helpful guy, but he is only 18,it is unbelievable...Afterwards, some of customers complained many unreasonable cases(my opinion), such as why the bus timing is delayed, why my seat numbers had been changed,so many why why why...I was lazy to bother you...
Consequencely, through these lessons, I finally can get the opportunity to enjoy another kind of meaningful life..Go ahead..
After working=sleeping(wrong)
The profit & loss of health:
working= sleeping
explaining itenerary+calculating fares+ticket checking-in=dreaming+peace mind+saving energy
But,
working hours > sleeping hours
Then,
wealthy>healthy
The above proves that my healthy will not longer to be stood at the safety standard, despite I can earn more money in simultaneous with the OT rate.
4 or 5 days per week, I have to work until 11pm, but luckily all staff who work until 11pm , are given the right to claim the cab fees per week. Nevertheless, I still cant bear up the burden of making 'window dressing ' accounts because I must compensate the loss from them if I did it.
I don`t know how to study the IELTS after working times, so that my IELTS book is like to be abandoned by side.However, I must arrange my life schedule to spend time to study it. Don`t wasting time.Maybe I will often have 6 hours sleeping time only after the schedule is confirmed.But anyway, I have to use my left hours as smart as possible.Gambateh!!!!
working= sleeping
explaining itenerary+calculating fares+ticket checking-in=dreaming+peace mind+saving energy
But,
working hours > sleeping hours
Then,
wealthy>healthy
The above proves that my healthy will not longer to be stood at the safety standard, despite I can earn more money in simultaneous with the OT rate.
4 or 5 days per week, I have to work until 11pm, but luckily all staff who work until 11pm , are given the right to claim the cab fees per week. Nevertheless, I still cant bear up the burden of making 'window dressing ' accounts because I must compensate the loss from them if I did it.
I don`t know how to study the IELTS after working times, so that my IELTS book is like to be abandoned by side.However, I must arrange my life schedule to spend time to study it. Don`t wasting time.Maybe I will often have 6 hours sleeping time only after the schedule is confirmed.But anyway, I have to use my left hours as smart as possible.Gambateh!!!!
Sunday, January 13, 2008
Training 2
This time I am still writing about my training period. This week is the last week of training. Two weeks training is neither too long nor too short timing,in accordance with my physiological clock.Hehe..Actually, if I really leave from call centre, I would miss everything in it. The main reason is the working hours.:) The daily working hours is from 10am to 6pm. Is it flexible??Yup..it is an extremely flexible to me. No other types of working hours can be set like this. Unfortunately, this 'fairy tales' will be end. Next week, I will be appointed to the branch of Golden Mile Complex. It is a new challege. Because I have to face to face with customers at the front of counter instead of merely picking up calls through phones.
In another case, I had been sent a memo about the annual Dinner & Dance organized by Five Stars Tours, it is always being held at the beginning of every year. I am glad that having the chance to join this party,especially for me as a newcomer. I haven`t joined any company Dinner party before. A new experience will be added into my mind. I am very anticipated on this career. At the same time, a special thing had been happening around there.:)hehe...There has a singing competition organizing in the D & D party. After I had known this competition, I am so excited as soon as having a anticipated mood. Actually, at the first time, I wanted to inform Eesan that joining this competition. But, I didn`t do it.
Erm...in fact, I desired to join it. Nobody knows the real point towards my desires. Haiz...last year, I had registered a singing competition at Inti, it is a pity, I was still having AS-level exam when the audition 1 was held. Then, I only got the chance to watch the candidates performing at the stage, in fact they were also good performers. So..this chance I would not let it away from me.But, I didn`t dare to request to join..because the singing practice is to be advanced by consecutive steps. Maybe I got to know it too late, Danny had met the practice by several times.
Mingming, a girl who comes from Myammar, had gave up the participation. She has a good temper while I was asking her about some difficulties of working, at the same time, we could chit-chat by many topics. It was lucky that I was not boring when working because of these colleagues. But according to the final conclusion of Fairy Tales, happy life is not to be long forever. Haiz....Next week , I must change my new working environment by the short period. Lastly, I still haven`t volunteer to join the singing competition, nevertheless I desire..........
In another case, I had been sent a memo about the annual Dinner & Dance organized by Five Stars Tours, it is always being held at the beginning of every year. I am glad that having the chance to join this party,especially for me as a newcomer. I haven`t joined any company Dinner party before. A new experience will be added into my mind. I am very anticipated on this career. At the same time, a special thing had been happening around there.:)hehe...There has a singing competition organizing in the D & D party. After I had known this competition, I am so excited as soon as having a anticipated mood. Actually, at the first time, I wanted to inform Eesan that joining this competition. But, I didn`t do it.
Erm...in fact, I desired to join it. Nobody knows the real point towards my desires. Haiz...last year, I had registered a singing competition at Inti, it is a pity, I was still having AS-level exam when the audition 1 was held. Then, I only got the chance to watch the candidates performing at the stage, in fact they were also good performers. So..this chance I would not let it away from me.But, I didn`t dare to request to join..because the singing practice is to be advanced by consecutive steps. Maybe I got to know it too late, Danny had met the practice by several times.
Mingming, a girl who comes from Myammar, had gave up the participation. She has a good temper while I was asking her about some difficulties of working, at the same time, we could chit-chat by many topics. It was lucky that I was not boring when working because of these colleagues. But according to the final conclusion of Fairy Tales, happy life is not to be long forever. Haiz....Next week , I must change my new working environment by the short period. Lastly, I still haven`t volunteer to join the singing competition, nevertheless I desire..........
Training 1
I haven`t written the blog since the last time. Aiyoyo....no idea..no choice..,there was quite busy during the foundation of being a tour consultant. Ok...this time I would like to share my things about the training.
Actually, my duration of training was too short in accordance with my strengths. Yup, indeed, many kinds of mistakes occurred without some reasonable explanations that may be used to protect me. Haiz...it is because of my poor English speaking and listening. However, sometimes it can`t blame me..After working at here, I finally understand which kinds of ENGLISH is the most difficult for understanding. One day of the training, I received a call from Indian customer, maybe I was so exhaunted at that moment, she sticked up her tougue asking me many questions, owing to maintain my prestige, I was also willful answering her !@#$%^&* questions in order to match her expected answer randomly, but at last I was failure, walao..asking questions is likely to mumbling,scolding people can be so clear,f@#$%^&*k, all fxxking sentences are spoken.."shit" ...I scold it secretly, then I transferred to my manager,Eesan, she is a kind manager, maybe she comes from JB, so she took care me so much, then she took this call and help me to solve this matter. Ah..fortunately, I didn`t have any bad consequences occurring afterwards.
During this period, I recognized some nice colleagues, Danny, he comes from Jakarta, but he can speak fairly Chinese, so that I can easily made a good relationship with him. He generously taught me many techniques about handlling customer`s phones, calculating the tour fares, introducing the itenerary,etc. However, I must help him to decorate his Chinese sentences, but it is not problem. Actually, his training period is longer than mine, because he have to practice his Chinese to be fluent. Oh..suddenly, not suddenly, it is often that I appreciate my god, it gave me oppurtunity to study in Independent Chinese Secondary School. Besides that, some colleagues who are recognised come from Myammar, they are still undertaking the ITE attachment of Tour & Tourism,it is a fresh thing in my mind.
At last, this few days, only one word that can be used to quote my status of training, confortable,why??? No other reason, all seniors doted on me, maybe I am the younger staff at the call centre, but anyway, sincere to their patient.
Actually, my duration of training was too short in accordance with my strengths. Yup, indeed, many kinds of mistakes occurred without some reasonable explanations that may be used to protect me. Haiz...it is because of my poor English speaking and listening. However, sometimes it can`t blame me..After working at here, I finally understand which kinds of ENGLISH is the most difficult for understanding. One day of the training, I received a call from Indian customer, maybe I was so exhaunted at that moment, she sticked up her tougue asking me many questions, owing to maintain my prestige, I was also willful answering her !@#$%^&* questions in order to match her expected answer randomly, but at last I was failure, walao..asking questions is likely to mumbling,scolding people can be so clear,f@#$%^&*k, all fxxking sentences are spoken.."shit" ...I scold it secretly, then I transferred to my manager,Eesan, she is a kind manager, maybe she comes from JB, so she took care me so much, then she took this call and help me to solve this matter. Ah..fortunately, I didn`t have any bad consequences occurring afterwards.
During this period, I recognized some nice colleagues, Danny, he comes from Jakarta, but he can speak fairly Chinese, so that I can easily made a good relationship with him. He generously taught me many techniques about handlling customer`s phones, calculating the tour fares, introducing the itenerary,etc. However, I must help him to decorate his Chinese sentences, but it is not problem. Actually, his training period is longer than mine, because he have to practice his Chinese to be fluent. Oh..suddenly, not suddenly, it is often that I appreciate my god, it gave me oppurtunity to study in Independent Chinese Secondary School. Besides that, some colleagues who are recognised come from Myammar, they are still undertaking the ITE attachment of Tour & Tourism,it is a fresh thing in my mind.
At last, this few days, only one word that can be used to quote my status of training, confortable,why??? No other reason, all seniors doted on me, maybe I am the younger staff at the call centre, but anyway, sincere to their patient.
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